User Tools

Site Tools


troubleshooting

Capture device not working

  1. Make sure that you have attached to your computer the capture device(s), which you wan to use with Scoreboard OCR
  2. Download DirectShowCaptureCapabilities tool from here and run it on your computer
  3. Click on Save
  4. Send the saved file to mailto:ocr@scoreboard-ocr.com for analysis. We will get more information about your capture devices, supported formats, resolutions, etc
  5. We will get back to you with a solution

Application not starting

  1. Check if your Windows user name does not contain non-latin characters (such as á, é, í, ó). We are currently unable to deal with those. Temporary solution is to create a new Windows user that does not have those characters
  2. Check if you have KB2999226 installed
  3. Check if Microsoft Visual C++ 2015 Redistributable is installed. You might have to reinstall it or repair
troubleshooting.txt · Last modified: 2018/12/12 21:12 by arturs